IMPORTANT: GLOBAL IT ISSUE AFFECTING PRESCRIPTIONS

You may have seen on the news there are global IT issues. Our surgery clinical patient system (Systm One) is unimpacted. The practice is able to issue prescriptions but Glade, Marlow Bottom and Lane End pharmacies are impacted and are unable to access and issue prescriptions from the central NHS Spine. If your nominated pharmacy

Make, change or cancel an appointment with our online Klinik services.

YOU SAID, WE DID:  NEW “WHERE TO WAIT” APPOINTMENT NOTICE BOARD OPPOSITE MARLOW RECEPTION

Many of you were having to queue at the Marlow Reception desk because you didn’t know which area of the practice your appointment was.

We now have a new notice board located directly opposite the Marlow Reception desk.   It is updated morning and afternoon to show all clinicians and which area of the building they are located. We hope this will reduce Reception queue times so your queries can be dealt with more quickly. An example board layout is shown below.

Main Waiting Area

Dr A       Dr B       Dr C

Nurse 1               Nurse 2

RAC Waiting Area

Dr D Dr E Dr F

Nurse 3 Nurse 4

Annexe

Dr G

Nurse 5 Nurse 6 Nurse 7