Our patient system Klinik is available Monday to Friday from 7am to 6pm.

It is not available during weekends and Bank Holidays. Your request will be triaged based on the symptoms you enter. We aim to confirm an appointment date and time for urgent symptoms within 48 hours. We aim to confirm an appointment date and time for routine appointments within 48 hours. The appointment date for routine

Make, change or cancel an appointment with our online Klinik services.

Ordering your Medications

Please allow 5 working days for all prescription requests.

See below the various ways that patients can order their medications. The fastest and safest way is via the Klinik System or Online Services (NHS App).

Requesting medication via Klinik

One Off (Acute) medication requests can only be ordered by Klinik.
Klinik should also be used if you are not registered for online services.
Please follow the step by step instructions below.

  • After clicking the button below, click YES if you are registered with our practice,
  • Select the Medication requests/queries box,
  • Select the ‘Request a one off medication’ or ‘I want to request my monthly/bimonthly medication’ sub-boxes, whichever is most appropriate,
  • Click Continue,
  • After reading the guidance, type into the box at the bottom and click continue,
  • You will then be asked some further questions (availability for being contacted if needed and personal information so we know who you are),

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

NHS App displayed on mobile phone

How to order your medication if you are unable to use Online Services

We are unable to accept prescription requests over the phone.

Please contact your nominated pharmacy who will make your prescription request on your behalf. If a family member or trusted friend can help make medication requests on your behalf you can grant them proxy access to your medical records by following the below link or by coming into the surgery and speaking to our reception team.

If you have forgotten to order your medication

Medications where an urgent supply can be prescribed

Please note, due to demand we are only able to issue an urgent prescription for medications related to treatment and/or management of conditions such as Epilepsy, Allergies (ie Adrenaline Injectors), Mental Health, injectable Diabetic medication, anti-coagulants and End of Life medications. We may only be able to offer an urgent interim supply of the medication without a full review with a clinician to ensure patient safety. We will endeavour to have your prescription sent to your nominated Pharmacy by 5pm. All other requests for non-urgent medication will be subject to the standard 5 working day process for Repeat Prescription Requests as adequate time is needed for each request to be reviewed by a GP.

If you forget to order your medication, it is not on the urgent medications list and the surgery is closed please contact the NHS 111 Urgent Provision of Repeat Medication Service.

Help us to Help you

  • Have you nominated a Pharmacy for your prescription to be sent electronically?
  • Have you signed up for Online Services where you can order your repeat medication at any time of the day from wherever you are?
  • Have you checked we have your current e-mail address and mobile phone number?
  • Have you set yourself a reminder to order your medication a week before you run out?

Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP. A record is kept of such requests.

Medication Syncing Service

We run a prescription synchronisation service at the surgery. This can be used if your medications do not run out at the same time (IE having 5 of one medication, 11 of another) and you would like to sync your medications meaning you will only have to make the one prescription request. Please complete our Klinik form by following the step by step instructions below:

  • After clicking the button below, click YES if you are registered with our practice,
  • Select the Medication requests/queries tile,
  • Select the ‘My medication runs out at different times and I would like to synchronise’ subtile,
  • Click Continue,
  • After reading the guidance, type into the box at the bottom and click continue,
  • You will then be asked some further questions (*COVID-19 screening questions, availability for being contacted if needed and personal information so we know who you are),


PLEASE NOTE: This service cannot be used to request your prescriptions as you would normally.

Help with your Prescription

Help with NHS Costs

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

Local Pharmacies

Additional information

Over the Counter Medicines

A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.