Face Coverings on site

In response to changing government guidelines, Marlow Medical Group have decided to keep Covid-19 precautions in place in line with NHS England advice. Please continue to wear face coverings, sanitise hands and respect social distancing measures so we can protect our community, most vulnerable patients and staff. Providing a safe surgery is essential. Covid cases

Contact us online 24/7. Get help from your GP with our online consultation service.

Ordering your Medications

The quickest and most efficient way to order your repeat medication is using Patient Access. If you have not yet registered you can do so by completing our Register for Online Services. We ask that you allow 3 working days for us to process your request.

Please note: Marlow Medical Group does not provide appointments or prescriptions for patients requesting the Norethisterone pill for delaying periods as this medication can be purchased over the counter in many pharmacies.

Not registered for Patient Access?

To request medication without using Patient Access, you can request medication by clicking the button below which will take you to Klinik. The majority of our online services are now offered via this part of our website. Please follow the step by step instructions below.

  • After clicking the button below, click YES if you are registered with our practice,
  • Select the Medication requests/queries tile,
  • Select the ‘Request a one off medication’ or ‘I want to request my monthly/bimonthly medication’ sub-tiles, whichever is most appropriate,
  • Click Continue,
  • After reading the guidance, type into the box at the bottom and click continue,
  • You will then be asked some further questions (*COVID-19 screening questions, availability for being contacted if needed and personal information so we know who you are),

Please note using Klinik will take us longer to process your request as the GP will have to assess whether the medication is appropriate. We ask you allow 5-7 working days for us to process requests made this way.

Medication Syncing Service

We run a prescription synchronisation service at the surgery. This can be used if your medications do not run out at the same time (IE having 5 of one medication, 11 of another) and you would like to sync your medications meaning you will only have to make the one prescription request. Please complete our Klinik form by following the step by step instructions below:

  • After clicking the button below, click YES if you are registered with our practice,
  • Select the Medication requests/queries tile,
  • Select the ‘My medication runs out at different times and I would like to synchronise’ subtile,
  • Click Continue,
  • After reading the guidance, type into the box at the bottom and click continue,
  • You will then be asked some further questions (*COVID-19 screening questions, availability for being contacted if needed and personal information so we know who you are),


PLEASE NOTE: This service cannot be used to request your prescriptions as you would normally.

Run out or just about to run out of medication requests

Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP. A record is kept of such requests, and may well be refused by the GP.

Urgent Medication Requests

Medications where an urgent supply can be prescribed

Please note, due to demand we are only able to issue an urgent prescription for medications related to treatment and/or management of conditions such as Epilepsy, Allergies (ie Adrenaline Injectors), Mental Health, injectable Diabetic medication, anti-coagulants and End of Life medications. We may only be able to offer an urgent interim supply of the medication without a full review with a clinician to ensure patient safety. We will endeavour to have your prescription sent to your nominated Pharmacy by 5pm. All other requests for non-urgent medication will be subject to the standard 3 working day process for Repeat Prescription Requests as adequate time is needed for each request to be reviewed by a GP.

Please remember that your local Community Pharmacy, 111 or walk-in centres should be contacted if you run out of medication when the surgery is closed.

Help us to Help you

  • Have you nominated a Pharmacy for your prescription to be sent to electronically?
  • Have you signed up to Patient Access where you can order your repeat medication at any time of the day from wherever you are?
  • Have you checked we have your current e-mail address and mobile phone number?
  • Have you set yourself a reminder to order your medication a week before you run out?

Help with your Prescription

If you forget to request a Repeat Prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.

Help with NHS Costs

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

Local Pharmacies

Additional information

Over the Counter Medicines

A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.