Our Reception opening hours are changing

From 22nd January 2020 Marlow Medical Group’s reception hours are:

8:30 – 18:00 Monday – Friday

Why are we doing this?

From 22nd January, a small change in our reception opening hours will allow our clinical and administrative staff time to meet face to face to prepare for the day ahead including any on the day challenges such as sickness absence and limited availability of appointments. As well as helping us to provide a better service to you we hope that these joint meetings will enhance the morale of our clinical team who work hard to provide care daily in a highly pressurised and isolated environment.

What does this mean for patients?

The teams will all continue to work the same hours as before and there will be no change to the number of appointments available. The main difference for patients will be that the doors to reception will remain closed between 08:00 – 08:30 and 18:00 – 18:30pm. In order to ensure that you are able to book suitable appointments we have increased the number of all appointments available online and to access via the AskNHS App including for our same day urgent care clinic. You can find the AskNHS App on the Sensly website: www.sensly.com

In addition, you will still be able to submit questions for our clinicians by using the website (www.marlowdoctors.co.uk) and your phone calls will still be answered between these times by call handlers from our local out of hours service.