I would like to thank all of your staff who have been involved in getting care for my wife over the past week; the reception staff have been very helpful and considerate. An excellent service under what must be very trying conditions – thank you all.
Excellent doctors, friendly and happy receptionists who are lovely to deal with. The nurses are also very good. Thank you.
Quick responses with very helpful, kind and patient staff and always made to feel welcome. Thank you team!
I have been in Marlow for 5 years now and have always found the practice to be extremely helpful whenever I have had a health problem.
I would just like to say what a wonderful job the Marlow surgery have done recently. I was seriously ill whilst on holiday, the receptionists were especially helpful keeping in touch and organising follow-up appointments on my return. Thank you all. We are lucky to have such a hard working team looking after us.
I have been a temporary patient at Marlow for some time due to health complications. My treatment by my GP has been excellent but I would like to draw your attention to the work conducted by your frontline staff on my behalf. These people are vital to the smooth running of the surgery and I can’t thank them enough – I will certainly miss them when I return home.
In these trying times for the NHs, with a shortage of funding and a lack of staff to cope with an increasing demand on your services, I feel duty bound to write to you to congratulate your staff. I would like to pass on my sincere thanks to all in reception for their helpfulness.
I am very aware of the extraordinary pressures faced by medical practices. Marlow is no exception – with restricted funding and an expanding base of patients. I would just like to say how much I appreciate the dedication of all staff and the very high levels of care and attention provided. I just don’t know how you do it!
I required a routine appointment with a GP and used the online facility of Ask the Doctor a Question, late yesterday afternoon. I was made aware that their aim is to respond to all questions within two working days, which was fine by me. The following day I received a reply on line and a telephone message was also left for me to call to make an appointment, as I missed the call. I rang the surgery, there was only one person before me, so no long wait and the receptionist was able to slot me in for an appointment 15 minutes later, Wow! A truly wonderful, stress free way to obtain a routine appointment with a GP. I did not clog up the telephone lines first thing in the morning when they are incredibly busy nor was there any need to join an early morning queue to talk to a receptionist. Impressive. Thank you.
Thank you to the team in RAC yesterday. Can’t thank you enough for looking after my son. I’m also appreciative of you recognising how difficult he finds it to wait in the waiting area and you have now arranged for him to always wait in a consulting room. This really is a person centred approach. Thank you.