IMPORTANT: GLOBAL IT ISSUE AFFECTING PRESCRIPTIONS

You may have seen on the news there are global IT issues. Our surgery clinical patient system (Systm One) is unimpacted. The practice is able to issue prescriptions but Glade, Marlow Bottom and Lane End pharmacies are impacted and are unable to access and issue prescriptions from the central NHS Spine. If your nominated pharmacy

Make, change or cancel an appointment with our online Klinik services.

New Feature – NHS App Messaging Service

We are taking part in a pilot program for the NHS App Messaging Service.

This is a convenient and secure way for Marlow Medical Group to send you messages about your care.

What to expect from Marlow Medical Group messages

We will send you:  

  • appointment reminders
  • test results
  • changes to opening times

We will only send you a message if we need to contact you, for example if we have an update about your care.

We may continue to send you some information by SMS (text) message while we transition to using the NHS App Messaging Service.

If you do not want to receive messages from the  NHS App Messaging Service

Contact Marlow Medical Group to discuss your preferred contact method.

How to check if you have a message

You will receive messages here, in ‘Your health service messages’.   

The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.

To check your messages:

  1. Log in to the NHS app.
  2. Go to View your messages.
  3. Select Your health service messages.
  4. Then select Marlow Medical Group. 

Get NHS App notifications when we send you a message

To turn on notifications:

  1. Log in to the NHS app.
  2. Go to More.
  3. Select Account and settings.
  4. Then select Manage notifications.
  5. Use the toggle to turn notifications on or off.

You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP. 

You will still receive our messages if your notifications are turned off, but you will not see a notification on your device when you have a new message.

How to contact Marlow Medical Group

Alternatively you can contact the surgery via our Klinik Services:

Your privacy while using the NHS App

If you want to find out how the NHS uses your information, read the NHS account privacy policy.