- 1. How long should I expect to wait for my repeat medications?
We currently have a 3 working day turnaround for repeat prescriptions, the cut-off for which is 3pm on any given day, for example:
i. If you hand in your repeat prescription at 9am on Monday it will be ready for collection by Wednesday
ii. If you hand in your repeat prescription at 4pm on Monday it will be ready for collection by Thursday
- 2. Can I avoid coming into the surgery to collection my prescription?
Yes you can. Marlow Medical Group offers an Electronic Prescription Service (EPS) to our patients, to sign up for this please click here (insert link etc) and fill in the webform, come into the surgery or call us on 01628 484666. Once you are set up for EPS whenever you request medications from us it will go electronically to your nominated pharmacy, making it a faster, more reliable and more efficient way for you to order your medications.
- 3. What do I do if I’ve completely run out of or lost my medications?
Marlow Medical Group is currently running an Emergency Prescription service – This is if you have entirely run out of your medications and you urgently need more. In this case please contact the Surgery on 01628 484666 and speak to one of our receptionists who will be able to send a message to one of our practice pharmacists who will issue ONE WEEK’S supply as a one-off prescription to your nominated Pharmacy by 5pm that evening. During this week you MUST submit your normal repeat medication request as normal which will be ready for collection within our standard 3 working day policy. Please note that if you pay for your prescriptions you will be charged twice – once for the Emergency Prescription and one for your normal repeat prescription. We are only able to do this ONCE and it will be noted on your records. If you entirely run out of you medications and have to request an Emergency Prescription on a second occasion we will only supply THREE DAY’S worth to tide you over until the normal supply can be issued. If there is a third request for an Emergency Prescription you may be required to discuss the management of your medication with a clinician.
- 4. What do I do if I’ve been given an out-patient prescription by the hospital?
Please hand these in to Reception and they will be processed by our Practice Pharmacists and sent to your nominated pharmacy or be ready for collection from the Surgery within 3 working days.Please note that we cannot accept verbal or written requests from patients regarding changes to medication, these must ALWAYS come from a specialist/hospital.
- 5. What do I do if I’ve been given a letter from an out-patient appointment or a discharge letter from a stay in hospital?
Please bring these into the Surgery where they will be put in for scanning to your notes. If there are any prescription additions/changes these will be ready at your nominated pharmacy within 10 working days.
- 6. What do I do if I have a private prescription and wish to have it issued on the NHS?
We cannot switch onto an NHS prescription but have to wait for the letter from the private consultant to arrive before we can act on it.