IMPORTANT: GLOBAL IT ISSUE AFFECTING PRESCRIPTIONS

You may have seen on the news there are global IT issues. Our surgery clinical patient system (Systm One) is unimpacted. The practice is able to issue prescriptions but Glade, Marlow Bottom and Lane End pharmacies are impacted and are unable to access and issue prescriptions from the central NHS Spine. If your nominated pharmacy

Make, change or cancel an appointment with our online Klinik services.

MEDLINK new system enabling patient questionnaires you can complete at a time to suit you

In January 2022 we advised we are trialling a new helpful system called ‘MEDLINK’. This enables us to send patients a range of on-line questionnaires regarding their health which you can complete at a time to suit you.

The questionnaires also include links to very useful and informative videos relating to your conditioning and to the review you are completing. We are now sending messages to patients on ethnicity, obesity and Hypertension (blood pressure) and will expand to other reviews such as medication and asthma over time.

You may now receive a text message (which is not SPAM) asking you to compete the appropriate review. No login is required. You will have the opportunity to ask to be contacted if you so wish.

After completion your response will be automatically added to your medical record where it will be reviewed by a clinician. You will then receive a text or email to advise on further action, which can be:

-To arrange an appointment for further tests

– To arrange a telephone consultation or appointment with a clinician

– Or NO further action required

Application testimonials are very positive: https://medlinksolutions.co.uk/testimonials/. We look forward to your participation and receiving feedback on your use of the application. https://www.marlowdoctors.co.uk/…/compliments-and…/