Our patient system Klinik is available Monday to Friday from 7am to 6pm.

It is not available during weekends and Bank Holidays. Your request will be triaged based on the symptoms you enter. We aim to confirm an appointment date and time for urgent symptoms within 48 hours. We aim to confirm a date for routine appointments within two weeks, which may be further in the future, depending

Make, change or cancel an appointment with our online Klinik services.

Klinik why it is important to answer the symptom questions fully

Help us to help you

We use Klinik’s healthcare software to support us in making the very best use of our appointments.

• If we can understand as much as possible about your need we can make sure that you are booked into the most suitable appointment for you and make the very best use of our capacity which is better for everyone.

• To do this our system Klinik uses artificial intelligence (AI) to help determine the urgency of your request based on the all the answers you give but it cannot assess free text (that which you type into the boxes).

• Any free text is useful additional information and will be reviewed by the triage team but it does not help the AI system in recognising urgency and so mark your case as urgent in the same way that answering the symptoms queries fully may.

• All relevant information must be given at each step to ensure important symptoms/information is not overlooked by the AI potentially involving a delay until a staff member can read the request in full.

• As a reminder, any emergency health need must be called directly through to 999.