IMPORTANT: GLOBAL IT ISSUE AFFECTING PRESCRIPTIONS

You may have seen on the news there are global IT issues. Our surgery clinical patient system (Systm One) is unimpacted. The practice is able to issue prescriptions but Glade, Marlow Bottom and Lane End pharmacies are impacted and are unable to access and issue prescriptions from the central NHS Spine. If your nominated pharmacy

Make, change or cancel an appointment with our online Klinik services.

Friends and Family Statistics

After each consultation the practice sends patients a simple Friends and Family questionnaire. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review and improve our service to you.

Sadly the trend is to post negative reviews publicly whilst positive reviews are shared with the practice more privately. As with our operational statistics we will now start to share our Friends and Family feedback statistics on a regular basis.

In the below year to date graphic for 2023 you can see that for the vast majority of consultations our patients rate us as Extremely Likely or Likely to recommend our services.

Practice Management also regularly reviews any comments you send and we try to change our processes or policies where we are able. We reflect these changes in our You Said, We did posts.

Below our the main themes you told us about in 2023

To keep current with practice changes please go to our website: https://www.marlowdoctors.co.uk/, scroll to the bottom of the page and enter your email address in subscribe to practice news.