Please use the Klinik service button below for the following
- Request an urgent, routine or follow-up appointment with a GP or any other clinician
- Submit a medication or prescription query
- Request a Fit Note (formerly known as a Sick Note to cover a period of absence from work due to ill health for more than a week)
- Raise a query concerning a referral or request an insurance report or private letter
- Enquire about self-care or have a social prescribing query
- Submit information requested by us.
URGENT ENQUIRIES If your matter is urgent and outside working hours please contact 111. If severe, please consider attending A&E or Calling 999. If your submission is after 5pm on a Friday this will not be reviewed until Monday morning. Should your condition be more urgent you will need to contact 111 or attend the Emergency department as necessary.
WHEN AND HOW WE WILL CONTACT YOU We aim to review all routine queries within 48 hours and urgent queries the same day (if they are submitted before 6pm). Note that if following triage your request is categorised as routine, we will aim to contact you within 2 weeks to offer a routine appointment (urgent queries will be contacted within 48 hours). Clinically urgent queries will be prioritised, but we may ask you to contact 111 or A&E if necessary. Please do not submit more than 1 form for the same condition. Our primary means of contacting you is via SMS or phone call. We will make 2 attempts to contact you and if we do not receive a reply, your enquiry will be closed.
COMPLETING THE FORM Our system (Klinik) uses artificial intelligence (AI) to help determine the urgency of your request based on the all the answers you give but it cannot assess free text (that which you type into the boxes). Any free text is useful additional information and will be reviewed by the triage team but it does not help the AI system in recognising urgency and so mark your case as urgent in the same way that answering the symptoms queries fully may. Therefore, please ensure all relevant information is given at each step to ensure important symptoms/information are not overlooked by the AI potentially involving a delay until a staff member can read the request in full. As a reminder, any emergency health need must be called directly through to 999. DO NOT complete a KLINIK online enquiry on behalf of someone else UNLESS you are a parent/guardian, legal representative or have consent from the person your enquiry is about (‘the patient’). If you cannot provide us with proof of your right to act on behalf of the patient we are unlikely to be able to respond to your enquiry. If you are intending to contact us about a patient WITHOUT their explicit consent but because of SIGNIFICANT concerns about the patient’s welfare or a risk they pose to others you should not complete an online enquiry but instead contact the surgery directly by phone or in person to discuss how to best share your concerns.
COMMUNITY PHARMACY We are actively engaged in NHS sponsored services to improve access to care and, following clinical triage, may consider your enquiry suitable for referral to your local community pharmacy. You can find more information on this here. If you agree that suitable issues may be referred to your local pharmacist, please select ‘YES’ using drop down above. If you select ‘yes’ and your condition is not suitable for the community pharmacy service, we will not refer you there. We are grateful for your support as this allows us to free up appointments for strictly necessary cases.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
Book a wide range of appointment such as:
- Medication Reviews,
- Cervical Smears,
- Blood Pressure Review,
- Pill Check,
- Blood Test,
- Long-Term Condition Annual Review,
- Whooping Cough Injection and,
- NHS Health Check.
Cancel any appointment at any time 24/7
Order your repeat medication and see when your next review is due
View your test results immediately once available without having to request them
Access your medical records.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
- Sudden Hearing Loss
The surgeries offers extended hours for booked appointments only on:
The Doctors’ House, Marlow
|from 8:00am to 3:00pm
|– Pharmacist Telephone Consultations
– Practice Nurse Appointments (dressing changes)
– NHS Health Checks
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Lateness for Appointments
Late arrival for appointments can result in surgeries running late and cause inconvenience to others.
If you are more than 10 minutes late for your appointment with the doctor or nurse, you will be asked to rebook your appointment. If you are between 5-10 minutes late you may be asked to wait until the end of surgery to be seen or fitted in at a later time during the day at the clinician’s discretion.
The receptionist may need to speak to the clinician first to see if they are able to accommodate you.
If you need to cancel your appointment please call the Cancellation Line on 01628 405550. Please remember to leave your full name, date of birth and date and time of the appointment to be cancelled.