Practice

About Us

We are a partnership practising in our purpose-built surgery in Victoria Road, and at two branch surgeries at Hambleden and Hurley.

Surgery consultations are normally by appointment and there are specialist clinics in various fields.

The Marlow Surgery is responsible for training qualified doctors in general practitioner skills.

Disabled Patients

The premises are accessible to wheelchairs and there is a toilet for the disabled.

We have four designated disabled parking bays. We also offer a hearing induction loop facility for the hard of hearing - please ask at reception.

Test Results

Results of tests are available online or by telephone between 12.00pm and 5.00pm.
Please telephone 01628 405551.

Your Doctor will have reviewed the test results and left a comment as to the follow up required, if any.

The person giving you your result is only able to give you the comment written in your medical records by the doctor.

If your results have been requested by a consultant they will be given a copy.

Use our website to access online results. If you are not already registered, you will need to briefly register your details online and then login immediately to obtain your test results.

Please read the ‘How does it work’ section before requesting your result.

You may also register to use online appointments and repeat prescriptions, although for security reasons this is a separate process. 

Following up the results of any investigations is your responsibility. Please make sure that you either call the results line, check online or make a follow-up appointment (if recommended by your GP) to get the results of your blood tests, x-rays, scans or other tests arranged by the surgery.

You will not necessarily be contacted about abnormal results so make sure that you have checked the outcome of tests.

Your Rights and Responsibilities

About Your Rights
As an NHS patient you have certain rights. These include:

• To receive general medical care from a GP on the basis of clinical need and regardless of ability to
 pay.
• To receive emergency medical care.
• To be treated by another GP in the practice if your own is not available.
• To have appropriate medicines and appliances prescribed when necessary.
• To be referred to a consultant or specialist when your GP thinks necessary.
• To be assured of confidentiality in all contacts with your GP and practice staff.
• To receive, free of charge, certificates for statutory sick pay for illnesses lasting longer than seven days and other statutory certificates where appropriate.
• To receive a home visit if your GP feels it is necessary.
• To have access to your health records held on computer or handwritten, subject to any limitations in the law.
• To choose to see a GP who provides contraceptive and maternity services.  A patient may choose their own or any GP who provides these services.
• To have a complaint about any NHS services investigated and to receive a full and prompt written  reply from the practice or the Complaints Officer of the relevant Health Authority.

About Your Responsibilities
• Please attend appointments on time. If you have to change or cancel an appointment, tell the  practice  as soon as possible.
• Please be patient if your appointment is delayed. Delays are often caused by patients needing   emergency attention.
• Requests for repeat prescriptions should be put in writing. They will be ready for collection after  3.00pm two working days after the request has been received.
• Whilst privacy is at all times respected, reception staff may need further details about a visit or
 appointment to help GPs assess the degree of urgency and to ensure that you are seen by the most   appropriate clinician.
• Home visits should be regarded as a service for the genuinely seriously ill or housebound.    Anyone who is able to attend the surgery is asked to do so. Requests for home visits should be made before 10.00am wherever possible.
• Be sure to notify the surgery promptly of any changes of name, address or telephone number.

Comments

We would welcome your comments about the practice and the services we offer. Please feel free to write to our Practice Manager or speak to one of the doctors personally.

Complaints

If you would like to make a complaint about any aspect of our service, please write to the Practice Manager or to a specific doctor, documenting your concerns. In addition, you could contact an independent organisation such as the Independent Complaints Advocacy Service on 0845 600 8616.

Freedom of Information Act 2000

In accordance with the Freedom of Information Act 2000, a publication scheme is available from the Practice Manager giving details of the information the practice routinely keeps on record. The confidentiality of patient information is of the utmost importance and specific patient details will only be passed on to others outside the surgery with the patient's consent.

How we use your Health Records

Please download the leaflet below, this will explain:

• Why the NHS collects information about you and how it is used.
• Who we may share information with.
• Your right to see your health records and how we keep your records confidential.

Download the 'How we Use Your Health Records' Leaflet now.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Carers Information

If you look after someone who, through illness, disability or frailty cannot manage without you, then you are a Carer.

We are interested in identifying carers, especially those who may be caring without support. As a carer, you are entitled to have your needs assessed by Adult Care Services. You can print off and complete a CARERS IDENTIFICATION AND REFERRAL FORM and return this to Marlow Surgery. Forms are also available from Reception. You will then be contacted by someone from Adult Care Services to arrange an assessment and your GP can register you as a carer.

Carers Event

The Marlow Medical Group hosted a Carers' Information Event on Thursday 16th May 2013 at 1.30 - 3.00pm in the Doctors' House Annexe.
The event iwas organised in conjunction with Carers Bucks and informed patients of the support and services available to them. We also helped patients to register as a carer, if they had not already done so and provided details of how to apply for a Carers' Break.

Carers Bucks is a registered charity which supports carers of all ages from all communities who look after a friend or family member who cannot manage without them. They offer a range of services, advice and support to help you in your role as a carer. You can contact them on 0300 777 2722 (calls charged at local rate), email mail@carersbucks.org or visit their website at www.carersbucks.org