Online Services
Kestrel Service
Search
Practice
About Us
We are a partnership practising in our purpose-built surgery in Victoria Road, and at two branch surgeries at Hambleden and Hurley.
Surgery consultations are normally by appointment and there are specialist clinics in various fields.
The Marlow Surgery is responsible for training qualified doctors in general practitioner skills.
New Patients
All new patients will be asked to complete a short questionnaire about their health, past medical history, family history, address and telephone details. We ask that all patients inform the registrations department of any change in name, address or telephone number.
How to Register
In order for us to register you, please check you are within our Practice Area. If in doubt please call Helen Butterfield on 01628 405541.
You will have to complete a registration form for each person registering with the Practice. (Completing this form on line will save you time when you come to the Surgery to finalise your registration.
Sending this form will not automatically register you with the Surgery and you will still need to come to the Surgery to complete and sign the NHS Family Doctors Services Registration Form. If you are registering any children under 16, please bring in their red Childhood Record book(s) so that we can record their immunisation status and register them with Child Health Surveillance (The information will be copied and returned to you straight away).
For any repeat medication you require, please make an appointment to see your new GP before your prescription is due.
If you are from abroad and registering with the NHS for the first time you will need to bring proof of ID (e.g. Passport) and Address:
Examples of Proof of Address:
Disabled Patients
The premises are accessible to wheelchairs and there is a toilet for the disabled.Your Rights and Responsibilities
About Your Rights
As an NHS patient you have certain rights. These include:
• To receive general medical care from a GP on the basis of clinical need and regardless of ability to
pay.
• To receive emergency medical care.
• To be treated by another GP in the practice if your own is not available.
• To have appropriate medicines and appliances prescribed when necessary.
• To be referred to a consultant or specialist when your GP thinks necessary.
• To be assured of confidentiality in all contacts with your GP and practice staff.
• To receive, free of charge, certificates for statutory sick pay for illnesses lasting longer than seven days and other statutory certificates where appropriate.
• To receive a home visit if your GP feels it is necessary.
• To have access to your health records held on computer or handwritten, subject to any limitations in the law.
• To choose to see a GP who provides contraceptive and maternity services. A patient may choose their own or any GP who provides these services.
• To have a complaint about any NHS services investigated and to receive a full and prompt written reply from the practice or the Complaints Officer of the relevant Health Authority.
About Your Responsibilities
• Please attend appointments on time. If you have to change or cancel an appointment, tell the practice as soon as possible.
• Please be patient if your appointment is delayed. Delays are often caused by patients needing emergency attention.
• Requests for repeat prescriptions should be put in writing. They will be ready for collection after 3.00pm two working days after the request has been received.
• Whilst privacy is at all times respected, reception staff may need further details about a visit or
appointment to help GPs assess the degree of urgency and to ensure that you are seen by the most appropriate clinician.
• Home visits should be regarded as a service for the genuinely seriously ill or housebound. Anyone who is able to attend the surgery is asked to do so. Requests for home visits should be made before 10.00am wherever possible.
• Be sure to notify the surgery promptly of any changes of name, address or telephone number.